Knowledgebase

How can I enable Mod-Rewrite Module?
In order to enable Mod_Rewrite for your site please create a text file called .htacccess in your...

How do I change my email password?
To change the password on any email account, you'll first need to log into the account's Cpanel....

How do I use Real Audio or Video?
You can use RealAudio/Video on your web site by using HTTP Streaming. In order to use http...

I am getting undeliverable or bounce messages for email I didn't send?
Spammers commonly forge the headers of messages they send, making it appear as though they...

I did not get my welcome email
Q: I have received payment confirmation and paid for my hosting service however I have not yet...

I uploaded my site but the under construction page still shows
If you have uploaded your webpage and you’re still seeing the under construction page this...

I want to order an SSL Certificate
GeoTrust SSL Certificates can now be purchased at Wizzerdwerks. Just go to:...

Is there a manual I can reference to use Cpanel?
Yes. You can access it here

Mailing Policy and Limits
Limits There is a 250 hourly email limit per domain this limit is also applied towards mailman....

Map Drive issue with Windows Vista and Windows 7
If you are running Windows Vista or Windows 7 and are having problems using the Map Network Drive...

My Wordpress site is showing "Internal Server Error"
This is the kind of message you will see if you have an Internal Server Error : Internal...

What are the limitations of the kind of streaming you offer?
Http streaming, when compared to the RealServer software offered by http://www.real.com doesn't...

What is the difference between www and public_html?
The actual directory that you place your web files in is public_html, but www is a symbolic link...

What software do I use to create Real Audio and Video files?
You will need RealProducer to create Real Audio and Video files. There is a free version of this...

When I click on the link to my cpanel in the client area I get a login failed message.
The links for both cpanel and webmail in the client area rely on the password stored in your...

Where do I put my webpages and files?
Webpages and files go in the directory called 'public_html'. Anything you place in this directory...

Why can't I send email?
This is likely because your ISP is blocking port 25. Many ISPs are now blocking traffic on port...

Why do my email messages keep getting returned?
If your emails keep getting returned with the message "Unrouteable Domain", then you...