Web Site Availability Service Level Agreement

COVERAGE
This Web Site Availability Service Level Agreement applies to you if you have ordered *any* hosting plans ("Service") and you are in good financial standing with Wizzerdwerks .

SERVICE LEVEL
Wizzerdwerks guarantees to have network connectivity available 99.9% of the time and http access by third parties 99.5% in any particular month ("Web Site Availability").

CREDITS
In the event that there is no Web Site Availability, Wizzerdwerks will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. you must request credit by sending an electronic mail message to accounting@wizzerdwerks.com or by submitting a ticket. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Wizzerdwerks. Credits will usually be applied within twenty one (21) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability. Credits applied to your account will be issued towards your future billing cycle and may not be used for invoices open prior to the SLA credit being issued.

CLAIM FAULT
Customers currently in arrears for monthly services do not qualify for SLA claims. Customers making false or repetitive claims will incur a one time charge of $25 per incident for such claims. False or repetitive claims are also a violation of the Terms of Service and may be subject to service suspension. Customers participating in malicious or aggressive internet activities thereby causing attacks or counterattacks, do not qualify for SLA claims and shall be in violation of the TOS.

RESTRICTIONS
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, facilities or applications, or (iii) circumstances beyond Wizzerdwerks' reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

LIMITATIONS
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Wizzerdwerks. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Wizzerdwerks, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.